What is Resilience?

Some stress can be stimulating, but too much makes decision-making worse and blocks good communication. It's clear that coping well with rapid and unpredictable change is good for individuals.

In the long run handling stress badly makes us ill, but research shows that it very soon makes us less smart and more unfriendly. Some people (companies and communities too) handle difficulties well and they bounce back.

The most resilient, find that adversity actually leads to learning and growth: they bounce forward.

This precious ability is obviously of enormous value for a leader, or anyone who works with the public on a challenging frontline.

Many of the physical and psychological factors known to shape resilience can be measured.

And though therea's no magic formula, there are evidence-based ways of helping people thrive when life and work are stressful: to make better decisions, stay inter-personally aware, and perform well without burning out.

Contine to about page


The work we have done with the University of Westminster had an impact on how the Microsoft UK leadership team looks at resilience for every member of the team and for all the people in the organisation.

Michel van der Bel CEO Microsoft UK

In a world where leaders are dealing with both unprecedented ambiguity and pressure for results, the ability to demonstrate resilience, the ability to bounce back from setbacks is becoming more recognised as a core capability. The University of Westminster Centre for Resilience is at the forefront of developing thinking in this important area of leadership.

Paul Donovan Chief Executive Odeon and UCI Cinemas Group